Privacy Policy & Coaching Disclaimer – The Sage Moon Guide

Effective Date: 1 April 2026

1. Introduction

The Sage Moon Guide (“we,” “our,” or “us”) is a UK-based coaching business providing online courses, memberships, and coaching services. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal data:

Identity Data (name, billing address, business name if applicable)

Contact Data (email address, phone number)

Account Data (login details, course enrolment, membership information)

Payment Data (processed securely via Stripe and PayPal – we do not store full card details)

Technical Data (IP address, browser type, device information)

Usage Data (interaction with our website and course materials)

Marketing Preferences

3. How We Use Your Information

We use your information to:

Provide access to coaching programmes, courses, and membership content

Process payments and manage subscriptions via Stripe and PayPal

Deliver transactional emails via Mailgun

Communicate important updates about your account or programmes

Send marketing communications where you have opted in

Comply with legal and tax obligations

4. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

Contractual necessity (when you purchase a programme or membership)

Legal obligation

Legitimate interests

Consent (for marketing communications)

5. Third-Party Service Providers

We use trusted third-party providers to operate our business, including:

Stripe (payment processing)

PayPal (payment processing)

Mailgun (email delivery services)

These providers process personal data in accordance with their own privacy policies and applicable data protection laws.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your data. While we take reasonable steps to secure your personal information, no online transmission is completely secure.

8. Your UK Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request erasure of your data

Restrict or object to processing

Data portability

Withdraw consent at any time

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

9. Membership & Community Areas

If you participate in group coaching sessions, online forums, or membership spaces, information you voluntarily share may be visible to other members. We are not responsible for how other members use shared information.

10. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised effective date.

12. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:

Email: nikki@thesagemoonguide.co.uk
Website: www.thesagemoonguide.co.uk

13. Coaching Disclaimer

The Sage Moon Guide provides educational and coaching services. We do not provide medical, legal, financial, or psychological advice. All content is for informational and educational purposes only. Results are not guaranteed and depend on individual effort, background, and circumstances.

By participating in our programmes, you acknowledge that you are responsible for your own decisions, actions, and results.

If you require medical, legal, financial, or mental health support, you should seek advice from a qualified professional.